As tecnologias de informação e comunicação usadas pelos prestadores de serviços logísticos: revisão de literatura / The information technology and communication used by logistics service providers: literature review

Carolina Luisa dos Santos Vieira, Monica Maria Mendes Luna, Debora Toccheto de Castro

Resumo


Com o crescimento da oferta de serviços logísticos, e o consequente aumento da concorrência, o uso das tecnologias de informação e comunicação (TIC) passa a ser considerado, pelos prestadores de serviços logísticos (PSL), fonte de vantagem competitiva. Por meio de uma revisão de literatura, este trabalho busca identificar quais tecnologias são utilizadas pelos PSL. Analisando 47 artigos sobre o tema, publicados no periódico internacional que concentra o maior número de trabalhos sobre PSL, as aplicações das tecnologias pelos PSL foram analisadas, segundo uma taxonomia sugerida com base na literatura - software, hardware e redes. Dentre os resultados obtidos destacam-se as tecnologias mais citadas por categorias e as de maior interesse científico, como: EDI, RFID, TTS, WMS e Internet.


Palavras-chave


Ecnologias de informação e comunicação; Prestadores de serviços logísticos; Revisão da literatura; Uso de tecnologia.

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Referências


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